Concrew Training

How many managers and staff have been trained to write case notes and reports that will withstand the rigour of legal scrutiny? For those organsiations providing services to users, especially within #health and #social care, in the event of appeal or challenge to a decision or course of action; case notes and reports become valuable sources of evidence. It is far easier to defend your position/judgement/decsion when the supporting case notes and #reports are robust.  #Training management and staff to write in a more robust and #defensible way offers real benefit Concrew Training's one-day training course on writing defensible documents helps participants understand how, where and why their case notes and reports may be used and provides hints tips and guidance to help them write in a more robust defensible way Read more about the course here >>>>>

#Antisemitismin the #labourparty (link) , #islamophibia in the #conservativeparty (link) are 2 high profile examples of why every company and organisation needs robust policies regarding staff's use of social media. Firstly companies and organisatiosn need to make it explicitly clear to employees what is and is not allowed and secondly ensure this is backed up by robust policies and procedures that support #disciplnary action and #dismisal in the event that unsuitable comments are posted to social media. Far too many companies and organisations loose at #tribunals because their policies and procedures did not support the disciplinary/dismisal action they too. Our one-day workshop on social media rights and responsiblities can be tailored to staff training or the writing/updating of robust policies and procedures    

One has to ask whether Gemma White's July 2019 investigation and report on #bullying in #Parliament was a complete waste of time and money given the antics we have seen in the last few days. But there are lessons to be learned, it is easy to champion #anti-bullying but it is all too easy to revert to form and for managers to use bullying to acheive their desired outcomes.   Ultmately anti-bullying policies need to be lead from the top and cascesed throughout the organisation - there is logic in suggesting training should start at #Director level and be cascaded down.   

with most people back to work after their summer break Concrew Training thought it might be useful to highlight recent changes in the time limits or responding to #GDPR information requests.   See the following #ICO pages for more information Right of access Right to rectification Right to erasure Right to restrict processing Right to data portability Right to object GDPR and PECR training including privacy impact assessments is available from Concrew Training.  MORE INFO HERE

One of Concrew Training's goals is to offer our clients exceptional #value for money. One of the ways we do this is to encourage our clients to provide the #training room and print materials locally.   This means we don't have the carry the overheads associated with high quality printers and projectors etc.   Our approach may have back fired today when a client asked us to supply.  Quotes to hire were in the region of 30% of low cost purchases !

Moden #Slavery is in the news again.  Major slaverly ring in the  West Midlands exploited at least 400 people.  2018 saw prosecutions for modern slavery rise by 25% but it is suspected this is just the thin end of the wedge. All businesses need to raise managment awareness of modern slavery, the law and the risks it poses in terms of #ethics, #finance and #PR  Concrew Training's one-day workshop on Combatting Modern Slavery provides a high value route for raising awareness and exploring how best to cleanse the supply chain.

Workplace Employment disputes grievances & tribunals claims are expensive. They need to be avoided. This training reduces problems & helps evidence the employers adherence to good practice. #Employment #workplace #disputes #grievances and #tribunals usually arise due to a lack of clarity or understanding of employment law, policies and procedures or just unreasonable behaviour. Ensuring Managers are properly trained helps significantly Unreasonable behaviour may be on the part of the employer or employee or sometimes both. Much of employment law is underpinned by the principles of ‘fairness‘ and ‘reasonableness‘ and the question “what is reasonable, practical and proportionate?” is threaded into our training course as profiled below. Individual employment rights have really increased in recent years and likely to increase still further; with these increases comes the associated increase in risk that employers will need to deal with an increase in grievanc

On 30 May 2019 The #ICO published a report on their reflections and learning since the #GDPR was introduced in May 2018 and what their outlines plans are for the future.  Since 25 May 2018 more than 40,000 data protection complaints were received and over 14,000 personal #databreaches reported.  The ICO says the responsibility for compliance lies with organisations and for those organisations who do not take this responsibility seriously or those who break the #law, they will act “swiftly and effectively” Data Protection investigations take time to complete and investigations commenced under the GDPR are now nearing completion with the issues, penalties and fines becoming apparent. The ICO are looking for Data Protection Officers ( #DPO ) to be embedded and supported in their respective organisations by senior management. They expect organisations need to shift their focus to “accountability with a real evidenced understanding of the risks to individuals in the way t

The effectiveness of any meeting is dependent on the  quality of participation and involvement of those present.  The #Chair and/or #Facilitator plays a key role in encouraging and managing the contributions of all participants with  significant   improvements  in the effectiveness  of the #meeting being when the Chair is well trained in role. The task of the Chair is to utilise the talents of the group and move them towards the #meetings objectives or expected outcomes. This is often difficult to achieve The Chair may need to exert more control at the beginning of a meeting when a group is newly formed, or when the meeting is particularly large.  Being over controlling, however, will inhibit debate and may reduce participants’ sense of ownership of the tasks. The trick is to strike a balance between control and participation:  Our one-day workshop on Being a more effective Chair  equips participants with theory and skills for effective group chairing and facili

A local #Funeral Director approached us for advice on how to promote #cremations at a very low £995/£999 price point.  Their goal was to compete with online services but to maintain the quality, service and professionalism their family business is known for.   Our suggestion was to develop some stand alone web sites that stood apart from their main site, each targeted to a specific local town.  To help illustrate the approach we developed a simple one page site on our test and development platform.  Obviously the header needs adjusting etc but it does show how quick and easy the whole concept is. See the demo web site here The web site took about an hour to put up.  They can use their existing domain host for 3 more web sites without extra cost, so they only need to pay for new domains at £7.50 a year ( price from their web hosting supplier) #bereavement #cremation #burial #funeraldirector #undertaker #diywebdesign